About the Service :

1. Who may avail of the service?

  • Registered concessionaire of the Binmaley Water District

2. Requirements:

  • Personal request of the registered concessionaire or any concerned citizen or through telephone calls.

3. Fees & charges:

  • Depends on the materials to be used after site inspection

4. Service availability:

  • Mondays – Fridays – 8:00 am to   5:00 pm
  • Saturdays – 8:00 am   to 12:00 nn
    OR Anytime if leak or damage needs major repair


Applicant/ClientService ProviderDurationPerson-in-charge
> Step IMake a request from the “Public Assistance & Complaints DeskOfficer on what services to be attended to.Prepares the service request with job order for an immediate inspection and proper action by the maintenance men.5 min.Public Assistance and Complaints Desk (PACD) Officer
> Step IIAccompanies the assigned personnel for the inspection and secure list of materials to be used if there are any.Inspects the site and lists down the materials to be used if there are any.20-30 min.Senior Water/ Sewerage Maintenance Man A/ Foreman
> Step IIIReturns to the office for the assessment and payment of materials required. Secure an official receipt.Computes the cost of the required materials and prepares Requisition Slip3-5 min.Property/Supply Assistant B
Receives payment and issue official receipt.Cashier A
** Makes a requisition for the materials required if to be shouldered by the DistrictProperty/Supply Assistant B
> Step IVWitnesses how the service request is acted upon and acknowledged the maintenance order.Makes the necessary action for the repair and maintenance of the service.3-4 hoursSenior Water/Sewerage Maintenance Man & Utility Worker

**** Computation of water bills with high consumption caused by busted pipes is based on the averaging of three-months billing or if the reason is found justifiable, adjustment is subject to the approval of the General Manager.