About the Service :
1. Who may avail of the service?
- Registered concessionaire of the Binmaley Water District
2. Requirements:
- Personal request of the registered concessionaire or any concerned citizen or through telephone calls.
3. Fees & charges:
- Depends on the materials to be used after site inspection
4. Service availability:
- Mondays – Fridays – 8:00 am to 5:00 pm
- Saturdays – 8:00 am to 12:00 nn
OR Anytime if leak or damage needs major repair
Applicant/Client | Service Provider | Duration | Person-in-charge | |
> Step I | Make a request from the “Public Assistance & Complaints Desk” Officer on what services to be attended to. | Prepares the service request with job order for an immediate inspection and proper action by the maintenance men. | 5 min. | Public Assistance and Complaints Desk (PACD) Officer |
> Step II | Accompanies the assigned personnel for the inspection and secure list of materials to be used if there are any. | Inspects the site and lists down the materials to be used if there are any. | 20-30 min. | Senior Water/ Sewerage Maintenance Man A/ Foreman |
> Step III | Returns to the office for the assessment and payment of materials required. Secure an official receipt. | Computes the cost of the required materials and prepares Requisition Slip | 3-5 min. | Property/Supply Assistant B |
Receives payment and issue official receipt. | Cashier A | |||
** Makes a requisition for the materials required if to be shouldered by the District | Property/Supply Assistant B | |||
> Step IV | Witnesses how the service request is acted upon and acknowledged the maintenance order. | Makes the necessary action for the repair and maintenance of the service. | 3-4 hours | Senior Water/Sewerage Maintenance Man & Utility Worker |
**** Computation of water bills with high consumption caused by busted pipes is based on the averaging of three-months billing or if the reason is found justifiable, adjustment is subject to the approval of the General Manager.
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